Technical Q&A

This Q&A contains questions about the email support system.  For questions about the 21-Day or 10-Day Programs, click on the links to the left.

 

What do I do if I run into trouble? 

  • We're friendly people, just email us and we'll be glad to point you in the right direction.  You can contact us by clicking on the 'Contact Us' link in the top right corner.

What if my start date changes?

  • It is important that the emails are aligned to your proper start date, as this will allow you to receive the maximum benefit from the support program.  You can either reply to any of the emails that you have received with your revised start date or use the 'Contact Us' link at the top of the page and select 'Provide/Update My Start Date' from the Category drop down.

Where can I buy the Standard Process purification products?

  • Standard Process sells exclusively through health care professionals.  We do not sell any SP products through this site.  Ask your health care professional about purchasing Standard Process products.  If you are not already working with a health care professional, you can locate one in your area who recommends Standard Process by visiting their website here.

How do I keep the daily emails from going into my Spam or Junk Mail folder?

  • The easiest way to keep the daily emails from ending up in your spam folder is to add our addresses to your contacts list.  By adding our addresses below to your address book, most email providers will recognize that the messages are not spam.  The other way is to 'whitelist' the purificationsupport.com domain.  This will ensure that all emails will avoid your spam folder.
  • Addresses we send from:

infoatpurificationsupport [dot] com
info2atpurificationsupport [dot] com
info3atpurificationsupport [dot] com
supportatpurificationsupport [dot] com

When I try to open some of the PDFs on the website, I get the error message: "This file is damaged and could not be repaired. (Acrobat Reader)"

  • Occasionally this is due to the fact that the file did not completely download before trying to open.  You should first try downloading the file again.
  • However, this message is more commonly displayed when attempting to open the files with an older version of Adobe Acrobat Reader.  To download the most current version of the free Adobe Acrobat Reader directly from Adobe, please select the link below:

http://get.adobe.com/reader/

I am only receiving part of the daily emails.  For example, "Under 'How Should I Feel Today' the email is truncated mid-sentence.

  • We have only seen this occur with users running Incredimail.  We have researched this and have been unable to determine why Incredimail is unable to properly display the emails.  If you are experiencing this problem, please let us know.  If you have an alternate email address, we can change the emails to account as well.